The Art of Influencing

“Every minute I have challenging and antisocial behaviour to deal with in this office, from stressed and difficult clients, internal politics, colleagues with large egos, even persuading the security guard to let me in when I’ve lost my pass!”

Business wouldn't be business without some conflict and confrontation, it's what makes it both interesting and challenging.

How you handle this conflict and confrontation can greatly impact on the quality of your output, your profitability and your client relationships.

A training programme with a difference:

Dfuse has teamed up with one of the UK's top hostage negotiators, an expert at communicating in and controlling the most highly charged situations, to develop a unique training programme which will help you deal with conflict and confrontation wherever you encounter it:

Handling difficult relationships with clients or between colleagues

When attempting to change the culture of your organization or drive up productivity

Facing aggressive or difficult customers

Learn how the skills of a hostage negotiator can help you work more effectively with your clients and your colleagues.

“Refreshingly unlike any training course in the corporate sector” BBH

“A course that will benefit participants from all areas of the business” EDF Energy

Some of the everyday mistakes we all make:

Are you really listening?

Have you ever found yourself listening to someone talk, but not really listening, just waiting for your chance to speak your mind?

Do your questions hijack the conversation?

We often think asking questions is the best way to find out the cause and work out the solution to a problem, but questions can be self-seeking tools and asking too many often means you’re moving the conversation away from their agenda and onto your own.

Mind your language

Have you ever wondered how hostage negotiators convince people to let their hostages go? We often use words loosely when every word counts. We become emotionally involved when it is the language of detachment and remaining non judgemental that’s needed.

It’s not just what you say, it’s the way that you say it

Do you know how to build rapport and trust, how to match the energy of someone who’s angry without being aggressive? Can you consciously exert the rules of conversation which we all use subconsciously to come to a constructive outcome.

The Art of Influencing will help you develop the skill of deep listening and the ability to communicate with clients and colleagues in a way that minimizes conflict and misunderstanding and enables you to work more effectively.

Dfuse²

Dfuse is driven by a core commitment to transfer these skills to as many people as possible and your involvement helps us fulfill this commitment. For every training course you buy Dfuse will organise a course at no cost for a community group of your choice, enabling your business to play a key part in developing the skills of the community to respond safely and effectively to antisocial behaviour.